Terms & Conditions

Boost Of Joy Coaching & Counselling Sessions

Rescheduling / Cancelling Sessions

You may reschedule your session providing you give at least 24 hours notice. Please click on the reschedule link within your booking confirmation email or contact Malise via email or phone (see contact page or confirmation email). If you cancel or reschedule your session time with less than 24 hours notice, payment will be forfeited. Only 15 minutes leniency given for late arrival to session, otherwise session will be cancelled.

Payment Terms

A session must be paid upon booking via the online Stripe payment form. Alternatively, you may pay via direct deposit providing you book directly with Malise via email or phone at least 24 hours in advance of your first session. Bank details are as follows:

  • Commonwealth Bank of Australia
  • Account Name: Malise Banks
  • Account Number: 10005009
  • BSB: 064-462
  • Ref: Your full name


If, after you have had a Boost Of Joy session you are not satisfied, you may apply for a full refund within 24 hours – email malise@boostofjoy.com.au. If your session is part of a package, you may only apply for a refund after the first session. You may reschedule a future booked session, ensuring you provide 24 hours notice before the start of the booked session, otherwise monies will be forfeited.

Expiry Dates

Session packages have a 12 month expiry date from date of first session.

Gift certificates have a 12 month expiry date from date of receipt (see email stamped date).

Agreement & Release

  • I confirm that I undertake this coaching and counselling with Malise Banks of my own free will and that I take full responsibility for my own well-being at all times.
  • I agree to take FULL RESPONSIBILITY for my own healing journey and will respect the boundaries of the coach/client relationship.
  • I understand that if I am currently undergoing any form of treatment from a physician, psychiatrist or psychologist which may affect my experience, that it is my responsibility to inform said persons and obtain their agreement that I am fit to work with Malise Banks.
  • I agree that I have carefully read and completely understood all the terms and my agreement of these terms. Your booking confirmation will constitute a full and binding agreement to the terms and conditions.

Liability Disclaimer

Each Boost Of Joy session and all associated content has been produced by Malise Banks.  When you purchase a session you agree to the Terms of Use and Liability Waiver.

Any information provided within a session is for educational purposes only and is not intended to provide a medical diagnosis or substitute for medical advice.  Malise Banks make no representations, guarantees or warranties that the session content is appropriate for you or will result in improvement of your overall psychological, physiological or emotional health.  The content in a session is not intended to be medical advice or psychological intervention.  Any reference to or mention of any particular diagnoses or dysfunctions is intended for informational purposes only and not an attempt to diagnose your particular problems.

By agreeing to a session you are assuming the (highly unlikely) risk of increased emotional pain or new symptoms. It is normal to experience a temporary transition period of emotional pain if you have unresolved issues that need to come to the surface. 

By purchasing a session, Malise Banks may grant you a nonexclusive, non-transferable, revocable license to access and use her copyrighted materials and any associated materials solely for your own personal and non-commercial use. Any materials provided to you are protected under Australian and foreign copyrights. The copying, redistribution, use or publication by you of any of the content is strictly prohibited. 

Malise Banks has sole right and discretion to determine whether to offer her services to any individual and may reject a purchase by any individual with or without explanation.

This Terms of Service Agreement shall be governed and construed in accordance with applicable federal law and the substantive laws of Australia without giving effect to the principles of conflict of laws.  Any cause of action by you with respect to our Website or Content must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.

To the extent that any Content is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.

Malise Banks is not responsible for your actions. You are solely responsible for your own moves and decisions and the evaluation and use of her services should be based on your own due diligence. You agree that Malise Banks is not liable to you in any way for your results in using her services.

Please note my Privacy Policy regarding shared information.

Please be advised that you will be taken to have accepted the above-mentioned terms and conditions when you confirm your Boost Of Joy session booking with Malise Banks.